1. Introduction
1.1 About Rummy Game
Indian rummy has become one of the most common card games played in India currently. More than millions of players enjoy the game on the web and mobile platforms. 13 cards rummy along with its deviation, the 21 cards one are considered as skill-based games than luck based one. The only element of luck involved in this game may be the cards that are dealt with a player. Once the cards are dealt, the player needs to play with his strategy and skill to gain a win.
1.2 What is the Objective of this Terms of Service?
This App respects your privacy and assures you that any information provided by you to this App is protected and shall be dealt with according to this Privacy Policy and the applicable laws. To avail yourself of the services offered on our game (hereinafter referred to as the "App"), you may have to provide certain information to us. This Policy delineates the procedure followed by this App to gather, use, store, disclose and manage users' personal data. This App collects personal data only for the purpose of verifying user accounts, maintaining the accounts of users, completing transactions initiated by users and for analyzing user behavior and requirements. Along with providing users with the most enjoyable online rummy gaming experience, we also build a relationship of trust with our users. Our commitment to protecting user data is based on the principles of transparency, fairness, accuracy, data minimization, integrity and confidentiality.
2. What is Included in Personal Data?
Users' personal data includes the following types of personal data or information:
- Sensitive Personal Data: Account password, Financial information such as Bank Account, Credit Card, Debit Card or other payment instrument details.
- Other Personal Information: Name, Date of birth, Telephone number, Postal/Contact address, PAN (as applicable), The IP address of your computer, browser type and language, The date and the time of your accessing the site, The address of the App that you may have used to link to our App, Your photograph for the purpose of testimonials and other promotions, Any other information that is defined as “sensitive personal data or information” in law.
3. Users' Consent
3.1 Consent to the Use of Sensitive Personal Data
All users of this App consent to the use of their Sensitive Personal Data by this App for the purposes stated in this policy. We restrict access to personal user information to our employees, contractors and agents and only allow access to those who need to know such information in order to process it on our behalf.
Users are entitled to withdraw consent to the use of their Sensitive Personal Data by emailing a specific request to our game...
3.2 Consent to Email Communication
When you register your email address with this App, you agree to receive email communication from this App...
3.3 Consent to Telephonic Communication
Any telephonic communication between you and our Customer Support staff may be recorded for the purposes of employee training...
4. Data Security
We take appropriate security measures to protect user data from unauthorized access and its unauthorized alteration, disclosure or destruction...
5. Privacy Measures for Minors
Our App and contests are meant only for persons aged 18 or above...
6. Exclusions
This App may share Sensitive Personal Data if sharing of such information is necessary...
7. Limitation of Liability
This App confirms that this Privacy Policy is only a description of its operation regarding user information...
8. Area Restriction
This product is for India except the following states:
- Telangana
- Assam
- Orissa
- Gujarat
- Maharashtra
- Delhi
- Andhra Pradesh
- Tamil Nadu
- Nagaland
- Sikkim
9. Refund Policy
9.1 Conditions for Refund
- The payment is successful but not received by the player.
- Due to app technology problems, it cannot provide game services for players for a long time.
- Due to payment loopholes, players pay repeatedly.
9.2 How to Refund
- Contact customer service via WhatsApp or email to describe the problem.
- The customer service staff will reply to you as soon as possible and actively assist in solving the problem.
- If your problem is not properly resolved, we will initiate a refund for you.
- Usually, it will be returned to your fund account within 5 working days.
9.3 Scenarios Where You Cannot Get a Refund
- Recharge has arrived, and you have consumed part of it.
- Payment time exceeds 3 days.
- There is clear evidence that you cheated in the game and caused harm to other players, so we limit your trading.
10. Termination by User
You may cease using the Services and terminate your Accounts at any time by writing to us...
11. Cash Balance in Virtual Accounts
11.1 Participation in Cash Games
In order to participate in Cash Games, you are required to maintain a positive Cash Balance in your Accounts.
11. Cash Balance in Virtual Accounts
11.1 - In order to participate in Cash Games, you are required to maintain a positive cash balance ("Cash Balance") in your Accounts.
11.2 - The Cash Balance will comprise of two components- Monies residing in your Deposits Account and Winnings Account. In relation to such Cash Balance, you undertake/ understand the following:
- a). All credits/deposits to your Deposits Account ("deposit" / "cash credits") made by you must be through the third-party payment gateway(s) made available on the Platform by the Company. The Company is not responsible for authorization/denial of any such transactions, and such transactions are subject to and must be undertaken in accordance with the terms and conditions specified by such third-party payment gateways. The Company may however reverse any transaction, in which case the relevant amount would be refunded to the instrument/account which was used to perform the transaction.
- b). It is further agreed and acknowledged by the Users that all credits/deposits in the Deposits Account shall at all times be held by the Company in trust, for and on behalf of the respective Users till such amount is deducted from the Deposits Account, to enable the Users to participate and play the Cash Games.
- c). All deposits must be through instruments/accounts which belong to you and are in your name.
- d). All transactions on the Platform must be conducted in Indian Rupees.
- e). Any winnings in Cash Games will be credited exclusively to the Winnings Account. Any Bonus Amount shall be credited exclusively to the Bonus Account in accordance with Section 23 of this Agreement. It is further clarified that the Bonus Amount can only be used to avail discount on entry fees required to be paid to play the Cash Game and is not withdrawable. The winnings can either be withdrawn in accordance with the terms herein or used for the purpose of participation in Cash Games.
- f). The calculation of winnings that are to be credited to Winnings Account shall depend on the rules of each Cash Game-type. In case of rummy and poker, the winnings that will get credited to your Winnings Account shall mean the total prize money shown on the game table reduced by the amount used from the Deposits Account and Bonus Account to participate in that Cash Game, and from the remaining amount of the prize money, the amount used from the Deposits Account will be credit to your Deposits Account and the amount used from the Bonus Account will be credited to your Bonus Account. In other Cash Game, the winnings that are to be credited to your Winnings Account may be the total prize money that is shown on the game table. You are required to check the rules of each game for more information. For clarity, the prize money shown on the game table is the sum of entry fee (by whatever name called) paid by all participants in the game reduced by the Service Charge.
- g). The Users agree and acknowledge that the Company shall facilitate to collect and receive the winning amount from the other participants in the Cash game and transfer to the winner. The Company shall hold the same in the Winnings Account, in trust for and on behalf of the winner until such time as the User may decide to utilize it to play a Cash Game or withdraw the same, in accordance with the terms and conditions of this Agreement.
- h). A cash amount corresponding to the aggregate of the amounts in Accounts of all Users is maintained in an unencumbered and non-interest bearing bank account(s) by the Company at all times, separate from other funds of the Company. Such Cash Balances are available to either be played to the extent of amount lying in the Deposits Account or be withdrawn to the extent of amount lying in Winnings Account at any time by Users, subject to specific restrictions contained in the Agreement. To the extent permitted by law, the claims of Users over amounts corresponding to their Cash Balances will be given preference over all other claims.
- i). Any withdrawal of amounts from your Accounts ("Cash Withdrawal") may be carried out only in accordance with the terms of this Agreement. Cash Withdrawal can be carried out only from the Winnings Account and not from Deposits Account or Bonus Account. For clarity, any amount lying in the Deposits Account and the Bonus Account can only be used to play Cash Games, and cannot be withdrawn.
- j). User's relevant details required for the processing of payment from AiBeat IT Solutions to the user's account will be shared with our payment partners.
- k). The Company may impose daily/per-session limits, or other types of limits, upon your ability to perform deposits or Cash Withdrawals, in order to encourage responsible play as well as to prevent unauthorized or illegal activity. You will be informed of such limits at the time when they are imposed, and will also be informed of any change to such limits. While you may request that such limits be modified, the Company reserves the right to impose and modify such limits using its sole discretion.
- l). The Company may require you to set such monetary limits as may be required.
- m). Cash Withdrawals may be requested by you at any time, subject to any limits which have been imposed and in accordance with the terms and conditions of this Agreement. Cash Withdrawals cannot be made by you to a bank account that is located in a Restricted Territory. Any unrestricted Cash Withdrawal shall be affected by the Company by way of bank transfer to your bank account. Your preference in this regard will be given due consideration. Please note that any Cash Withdrawal will be affected by the Company only in favour of an Indian Rupee account in your name. KYC verification is mandatory as a proof of identity for making withdrawals from your Account to your bank/wallet account. KYC verification may be done through the Platform by providing certain details: (i) photograph of a valid government ID (Aadhaar Card, Driving License, PAN Card, Voter Card, Driving License etc.); and (ii) other User details.
- n). The Cash Balance does not carry any interest. The Cash Balance is not transferable or negotiable, except to the extent as may be expressly permitted by the Agreement. Further, no Cash Withdrawal will be allowed from the Cash Balance associated with the Accounts of each User, unless the relevant User has played sufficient number of Cash Games (which may be determined solely by the Company in its discretion and revised from time to time) subsequent to the last recorded cash credit.
- o). Except in the manner as provided under section 19 of this Agreement, no Cash Withdrawal would be permitted from the Deposits Account and the Bonus Account. Cash Withdrawals may be permitted only from the Winnings Account, garnered by participation in the requisite number of Cash Games (as determined by the Company in its discretion). To additionally clarify, any Cash Withdrawal would be permitted exclusively from the Winnings Account. When the respective User chooses to withdraw such winnings from the Winnings Account, the Company on receipt of the request in the specified form will transfer the specified amount to the Users.
- p). Deposits made for participation in the Cash Games are not available for Cash Withdrawals and the same may be utilized only to gain a seat on the table or in a tournament. Thus, no Cash Withdrawal is permitted by from the Deposits Account.
- q). Accordingly, while adding money from the Cash Balance in order to gain a seat on the table or in a tournament, the non-refundable component, i.e. the amount in the Deposits Account gets deducted first followed by the refundable component, i.e .the Winnings Account and lastly the non-refundable component i.e the amount in Bonus Account.
- r). In the event that, for a period more than 30 days, you (i) maintain a Cash Balance and (ii) fail to participate in a Cash Game, the Company, in its sole discretion, reserves the right to forfeit with the entire amount in the Bonus Account or otherwise deal with such amount as it deems fit. In the event that, for a period of more than 300 days, you (i) maintain a Cash Balance and (ii) fail to participate in a Cash Game, the Company, in its sole discretion, reserves the right to forfeit with the entire amount in the Deposits Account or otherwise deal with such amount as it deems fit. Further the Company shall refund the entire amount in the Winnings Account to your bank account available with us, provided only if the player contacts us through customer support. In case of no-contact from the player within 300 days, the Company, in its sole discretion, reserves the right to forfeit the amount in the Winnings Account or otherwise deal with such amount as it deems fit. These requirements and provisions may be modified from time to time in accordance with changes to the relevant tax and other laws.
